What you need to know

Emery & Milne Psychological Group, LLC strives to ensure that its digital services are accessible to people with disabilities. Emery & Milne Psychological Group, LLC has invested significant resources to help ensure access for all users, including people with disabilities, with the strong belief that every person has the right to live with dignity, equality, comfort and independence.

Digital accessibility is not just a target we aim to achieve, but an ongoing commitment that we carry in every aspect of our digital service delivery. We recognize that this requires continuous monitoring, improvement, and adaptation. In the sections below, we elaborate on the various efforts that have been undertaken to address our progress in ensuring digital accessibility for all.

A key element of our accessibility initiative is our engagement with a third-party accessibility consulting organization UserWay to help bring the website into conformance. We use industry standard accessibility methods and tools to accomplish this, in accordance with the relevant version of Web Content Accessibility Guidelines (WCAG) as set forth by the World Wide Web Consortium (W3C) the internet’s main international standards-setting organization.

emerymilnepsych.com makes available the UserWay Website Accessibility Widget that is powered by a dedicated accessibility server.

The Widget offers user-triggered enhancements that allow visitors to improve the accessibility of the site. These features will, when selected, increase font size, pause animations, change color contrast, and more. People can choose combinations that suit their needs, as per WCAG Level AAA.

The site has enabled Automated Remediation Technology (ART) for all visitors, whether they use assistive technology or not. ART does not detect Assistive Technology usage; rather, it improves accessibility for all site visitors regardless of ability by deploying remediation capabilities such as (not a complete list):

Images and other non-text elements have alternative text associated with them when required;

Keyboard navigation is improved with aids such as focus indication and skip links

Please Contact Us

We are here to assist you and make your experience as smooth and inclusive as possible. If you encounter any digital accessibility issues with our products or services, or need information related to digital accessibility, we want to hear from you! Also, we appreciate and welcome feedback, and we are always ready to embrace suggestions for enhancing our digital accessibility efforts.

Contact Information:

Emery & Milne Psychological Group, LLC

Mail: 165 Wells, Road, Suite 304, Orange Park, FL 32073

Phone: 904-720-4040

Fax: 904-720-4596

Email: info@emerymilnepsych.com

We take accessibility seriously and will get back to you shortly!

Effective Date: This Accessibility Policy is effect January 1, 2025.

Consistent attendance is necessary for a successful outcome. Scheduled appointments are reserved for you. Whenever possible, a courtesy text or email will be made to remind you or your appointment. However, you are ultimately responsible for keeping your appointments. 

If an appointment is missed or canceled with less than 24 hours notice, you may be charged a no-show/late cancellation fee of $75. 

In addition, if you arrive more than 10 minutes late for your scheduled appointment, your appointment will be considered a no-show/late cancellation and you will be charged the $75 no-show/late cancellation fee. 

Payment of this fee is expected immediately upon being charged and receiving request for payment.

Contact Us

If you have any questions or concerns regarding our cancellation policy, please contact our office by using one of the methods below.

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Mail:

Emery & Milne Psychological Group, LLC

165 Wells Road, Suite 304

Orange Park, FL 32073

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Phone: 904-720-4040 

Fax: 904-720-4596

Email: info@emerymilnepsych.com 

Effective Date

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This revised Cancellation Policy is effective January 1, 2025.

You understand that by coming to the office, you are assuming the risk of exposure to the coronavirus or any other public health risk including the common cold and flu. This risk may increase if you travel by public transportation, cab, or ridesharing service. If you and your provider have agreed to meet in person and there is a pandemic, or other public health risk, your provider may require that you meet via telehealth. If you have concerns about meeting through telehealth, your provider will talk about it with you first and try to address any issues. You understand that, if your provider believes it is necessary, they may determine that you should return to telehealth for everyone’s well-being on a permanent basis. To obtain services in person, you agree to take certain precautions which will help keep everyone including you, your provider, families, staff and other patients safe from exposure, sickness, and possible death. This includes symptoms of the common cold and flu. You are not to come to your session if you experience any symptoms that could possibly spread to another individual such as a cough, runny nose, fever, congestion and sneezing. If you do not adhere to these safeguards, it may result in starting or returning to a telehealth arrangement. Emery & Milne Psychological Group, LLC practice has taken steps to reduce the risk of spreading the coronavirus, or other public health risk, including the common cold and flu, within the office and we have posted our efforts on our website and in the office. Please let your provider know if you have questions about these efforts. You understand that Emery & Milne Psychological Group, LLC and your provider are committed to keeping you, your provider, staff, and patients and families safe from the spread of any illness. If you show up for an appointment and your provider or our office staff believe that you have a fever, or other symptoms, or believe you have been exposed to any illness, we will require you to leave the office immediately. A follow up with services by telehealth may be offered as appropriate. If your provider or our staff become ill, we will notify you so that you can take appropriate precautions. If you have tested positive for the coronavirus, or other public health risk, your provider may be required to notify local health authorities that you have been in the office. If your provider has to report this, your provider will only provide the minimum information necessary for their data collection and will not go into any details about the reason(s) for your visits.

Contact Us

If you have any questions or concerns regarding our communicable disease policy, please contact our office by using one of the methods below.

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Mail:

Emery & Milne Psychological Group, LLC

165 Wells Road, Suite 304

Orange Park, FL 32073

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Phone: 904-720-4040 

Fax: 904-720-4596

Email: info@emerymilnepsych.com 

Effective Date

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This revised Communicable Disease Policy is effective January 1, 2025.

The information disclosed by you is confidential and will not be released to any third party without written authorization from you except where required or permitted by law. Exceptions to confidentiality include situations where you pose a threat of serious harm to yourself or to someone else, cases involving suspected child, elder or dependent adult abuse, a court-order to testify or produce records, or as outlined in the “Notice of Privacy Practices.” If you participate in conjoint therapy sessions with family members, confidential information about your treatment will not be disclosed unless all person(s) who participate provide their written authorization to release such information. However, your provider may utilize a “no secrets” policy when conducting conjoint therapy sessions with family members. This “no secrets” policy may include revealing affairs, substance abuse problems, or intentions to leave a relationship. If you have questions about this “no secrets” policy and how it may affect you, please ask your provider.

Professional Consultation and 

Collaboration: 

Professional consultation is an important component of a healthy therapy practice. As such, your provider regularly participates in clinical, ethical, and legal consultation with other professionals in addition to your provider. Your identification and personal information shall be protected. Your provider may need to collaborate with your physicians, psychiatrists, past providers, and other mental health professionals. If so, you will be asked to complete a release of information.

Provider-Patient Privilege: 

The information disclosed by you, as well as any records created, is subject to the provider-patient privilege. The patient is the holder of the provider-patient privilege. If you are concerned about waiving the provider-patient privilege in a legal proceeding, you should consult an attorney. Emery & Milne Psychological Group, LLC and your provider cannot give you legal advice.

Although Emery & Milne Psychological Group, LLC and your provider have an afterhours emergency answering service, they are unable to provide continuous 24-hour crisis services. In the event of a medical emergency please call 911 to request emergency assistance or go to the nearest emergency room. In the event of a mental health crisis, please call 988 or go to the nearest emergency room. If you are a Veteran in crisis, please call 988 and select 1. You can also text 838255 or chat online here https://www.veteranscrisisline.net/get-help/chat.

Fees are due and payable at the time that services are rendered. You shall be responsible for the payment of fees for telephone sessions and consultations other than for scheduling purposes in accordance with the fee schedule below. Telephone sessions and consultations are to be paid in full immediately. Fees may be adjusted from time to time. You will be notified of any fee adjustment in advance. A copy of our current fee schedule is located in our new patient forms. Emery & Milne Psychological Group, LLC accepts insurance, debit, credit cards, cash and checks. Be advised that confidentiality cannot be guaranteed once a check has been deposited at the bank. Please note there will be a $50 service charge for any returned checks. 

Please make all checks payable to Emery & Milne Psychological Group, LLC. 

Insurance

Insurance companies handle behavioral health services differently than medical or surgical services. Therefore, we ask you to become as knowledgeable as possible about your own insurance plan and your own out of pocket expenses. We expect payment of your portion at the time of service. As a courtesy, Emery & Milne Psychological Group, LLC will file claims with your insurance company. Emery & Milne Psychological Group, LLC will bill the insurance company for you provided you have presented all required information. If your provider is contracted with your insurance company, your provider will accept as payment in full the insurance’s allowable amount. Please be aware that some services may not be covered according to your policy or you may have a deductible to meet before coverage is possible. You are ultimately responsible for payment of all services rendered and are responsible to notify Emery & Milne Psychological Group, LLC of any changes in your insurance policy or plan. You are also responsible to know your out-of-pocket costs for services as Emery & Milne Psychological Group, LLC makes no guaranty that services are covered under your plan prior to rendering services.

Medicare

Emery & Milne Psychological Group, LLC accepts Medicare assignment. This means Medicare will pay our office directly. If Emery & Milne Psychological Group, LLC or its provider is not contracted with your supplemental insurance company, Emery & Milne Psychological Group, LLC will bill your insurance one time as a courtesy. If a payment is not received within 30 days, you may be billed the balance up to Medicare’s allowable amount. If Medicare denies your services for medical necessity, you may be charged the full amount for services rendered.  

VA Community Care Program

If applicable, Emery & Milne Psychological Group, LLC will bill contracted services to the Veterans Administration (VA) and will accept as payment in full the VA’s allowable amount. Please be aware that some services may not be covered according to your authorization such as VA Disability, Social Security Disability, FMLA, and others evaluations as well as records requests by you or by an attorney. In addition, you are ultimately responsible for maintaining your VA benefits by attending required appointments and obtaining consults in order to secure authorizations for services.

EAP

Emery & Milne Psychological Group, LLC accepts various Employee Assistance Programs (EAP) for some therapy services. It is the policy of Emery & Milne Psychological Group, LLC to never complete paperwork related to your ability to work (FMLA, disability, etc.) while you are using your EAP benefits.

NO WEAPONS ON PREMISES POLICY

Last Updated: October 2025

POLICY

Emery & Milne Psychological Group, LLC is committed to providing a safe and secure environment for its employees, customers, vendors, and visitors. In pursuit of this goal, the possession of weapons on company property is strictly prohibited. This policy applies to all individuals, including those who may possess a valid permit to carry a weapon. The only exception is for legal firearms that are securely stored in a locked private vehicle, in compliance with Florida Statute § 790.251 within the state of Florida.

SCOPE

This policy applies to all management, therapists, employees, volunteers, independent contractors, client, and patients.

DEFINITIONS

Company premises: Includes all company-owned or leased buildings, facilities, offices, and surrounding grounds, as well as company-owned vehicles.

Weapon: Includes, but is not limited to, firearms, knives, explosives, or any other device or instrument designed to inflict harm.

PROCEDURES

1. General Policy

• Prohibition inside facilities: No individual may carry a weapon, concealed or openly, inside any company-owned or leased building.

• Parking lot exception (Florida only): In accordance with Florida law, this policy does not prohibit any employee, customer, or invitee from storing a legally owned firearm in a private vehicle while on the company's parking lot. The firearm must be securely encased or otherwise not readily accessible for immediate use.

• No discrimination or inquiry: The company will not discharge, discipline, or discriminate against an employee for lawfully storing a firearm in their vehicle. The company will also not ask about or search for firearms in private vehicles on company property.

• Authorized personnel: This policy does not apply to law enforcement officers while on duty.

2. Prohibited Items

The following items are strictly prohibited on company property:

• Firearms: This includes handguns, rifles, shotguns, and any other device designed to expel a projectile by the action of an explosive.

• Bladed weapons: This includes switchblades, daggers, knives with a blade length exceeding [e.g., 3 inches], and any other instrument with a sharpened blade that is not a standard tool for the person's job.

• Other weapons: This includes any other object or device that can be used to inflict serious bodily injury, such as stun guns, tasers, metal knuckles, and explosives.

• Ammunition: The possession of ammunition for any weapon is also prohibited.

3. Exceptions

This policy does not apply to:

• Uniformed law enforcement officers acting in their official capacity.

• Other security personnel authorized by Emery & Milne Psychological Group, LLC.

• Any other exception mandated by state or federal law.

4. Violation of policy

Violations of this policy, beyond the parking lot exception (Florida only), will be taken seriously and may result in disciplinary action, up to and including termination of employment. For visitors and customers, a violation will result in the immediate demand to leave the property. Anyone who refuses to comply may be subject to arrest for criminal trespass.

5. Notice and enforcement

• Signage: Prominent signs will be posted at all public entrances to the property to inform individuals of this policy.

• Verbal Notice: Anyone entering the property may also be verbally informed of this policy.

• Consent to search: Entry onto company property constitutes consent to search persons, vehicles, and belongings for weapons. Any refusal to cooperate with such a search will result in denial of access or removal from the premises.

6. Reporting a violation

If you witness a violation of this policy, report it to Dr. Emery or Dr. Milne immediately. If you observe a person menacing others with a firearm, call law enforcement.

Privacy is a legal right, and protecting information gathered concerning our patient's care is a core value at Emery & Milne Psychological Group, LLC. Furthermore, our ethical and contractual obligation is to protect our patients' information, and they must agree to disclose any information we hold.  

Records Held & Maintained 

Emery & Milne Psychological Group, LLC and your provider keep electronic and paper records of services provided. Your provider may take notes during sessions and will document sessions afterward. These notes constitute their clinical and business records which, by law, they are required to maintain. Such records are the sole property of the provider. Should you request a copy of these records, such a request must be made in writing by completing a release of information form (see below). There may be a nominal charge. 

Emery & Milne Psychological Group, LLC and your provider reserve the right, under Florida law, to provide you with a treatment summary in lieu of actual records. They also reserve the right to refuse to produce, under certain circumstances, a copy of records, but may, if requested, provide a copy of records to another treating health care provider. 

Records are typically maintained for seven years following termination of therapy for adults. Records for children and adolescents will be maintained for seven years past their 18th birthday unless still in treatment. After seven years post treatment, records will be destroyed in a manner that preserves confidentiality.   

Patient Requests

To authorize us to disclose the details of your care with someone else (such as a family member or another healthcare professional), submit your request by completing our Release of Information form.

Patients are entitled to request a copy of their records. If you are a current patient, please get in touch with your provider directly and complete our Release of Information form after speaking to them. If you are no longer a patient, submit our Release of Information form. However, if we determine that viewing your records would have a negative effect on you, we will discuss our decision and review them with you. Alternatively, documents may be sent to another mental health professional of your choice to allow them to review and discuss the contents with you.

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Third-party Requests

‍It is essential to know that consent requirements for mental health information are much more stringent than medical information. Therefore, the following conditions apply to mental health records in our possession:

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- Emery & Milne Psychological Group, LLC will not acknowledge that a patient is under our care via a request from a third party unless a written release from the patient is included.

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- A signed Authorization for the Release of Protected Health Information from the patient outlining the specific mental health records being requested must accompany all requests and subpoenas. If a signed authorization is unavailable, proof that the patient was notified and their right to object must be thoroughly documented.

Contact Us

If you have any questions or concerns regarding our records request policy, please contact our office by using one of the methods below.

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Mail:

Emery & Milne Psychological Group, LLC

165 Wells Road, Suite 304

Orange Park, FL 32073

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Phone: 904-720-4040 

Fax: 904-720-4596

Email: info@emerymilnepsych.com 

Effective Date

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This revised Records Request Policy is effective January 1, 2025.

By opting in to receive SMS messages from Emery Milne Psychological Group, LLC (“we,” “us,” “our”), you agree to these Terms and Conditions (Terms).

SMS Messaging Service

By providing my phone number, I consent to receive SMS text messages from Emery Milne Psychological Group, LLC for appointment reminders, marketing messages, and general two-way communication about psychological services. Message and Data Rates may apply.

Message Frequency

You will get more than one message from us unless you opt-out, and while messaging frequency varies, you will likely receive up to 4 messages per month. Emery Milne Psychological Group, LLC reserves the right to alter the frequency of messages at any time to increase or decrease the total number of messages. Emery Milne Psychological Group, LLC and carriers are not liable for delays or undelivered messages.

Message and Data Rates

Message and data rates may apply based on your mobile carrier’s terms.

Privacy Policy

Your information will be handled in accordance with our Privacy Policy.

Cancellation/Opt-Out Instructions

You can opt out of receiving SMS messages at any time by replying STOP to any message we send you. After you opt out of text messaging, you will receive one additional message confirming your request has been processed.

Help/Customer Support

Text the word HELP for support. You may also contact us directly at info@emerymilnepsych.com or call us at 904-720-4040.

Liability

We are not responsible for any charges, errors, or delays in SMS delivery or undelivered messages caused by your carrier or third-party service providers.

Contact Us

If you have any questions or concerns regarding our records request policy, please contact our office by using one of the methods below.

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Mail:

Emery & Milne Psychological Group, LLC

165 Wells Road, Suite 304

Orange Park, FL 32073

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Phone: 904-720-4040 

Fax: 904-720-4596

Email: info@emerymilnepsych.com 

Effective Date

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This revised Terms & Conditions is effective January 1, 2025.

Text Messaging

‍Text messaging, including iMessage, is a very insecure and impersonal mode of communication. To protect you and Emery & Milne Psychological Group, LLC, our providers do not send or respond to text messages unless you consent to receive secure communications. If you have opted in to receive appointment reminders via text message, be aware these messages are automatically generated, and responses may not monitored or seen by staff.

Virtual Therapy is an option at Emery & Milne Psychological Group, LLC. Virtual Therapy includes the practice of health care delivery, including mental health care delivery, diagnosis, consultation, treatment, transfer of medical data, and education using interactive audio, video, and/or data communications. 

Virtual Therapy also involves the communication of your medical/mental health information, both orally and visually, to other health care providers. While using virtual therapy you maintain the right to withdraw consent at any time. The laws that protect confidentiality of your medical information also apply and remain confidential. However, the same limits of confidentiality apply as mentioned below under “Confidentiality” and in “Notice of Privacy Practices.” There are risks and consequences of using virtual therapy. These risks include, despite every reasonable effort will be made by your provider to ensure your information will be protected, the transmission of your medical information may be disrupted or distorted by technical failures, the transmission of your medical information may be interrupted by unauthorized persons, the electronic storage of your medical information could be accessed by unauthorized persons, and misunderstandings could occur between you and your provider. If you and your provider agree to use the virtual therapy for virtual sessions, your provider will explain how to use the platform. You need to use a webcam or smartphone during the session. It is important to be in a quiet, private space that is free of distractions (including cell phone or other devices) during the session. It is important to use a secure internet connection rather than public/free Wi-Fi. It is important to be on time. If you need to cancel or change your virtual appointment, you must notify our office in advance by phone or email. You will need a back-up plan (e.g., phone number where you can be reached) to restart the session or to reschedule it, in the event of technical problems. If you are not an adult, you will need the permission of your parent or legal guardian (and their contact information) for you to participate in virtual sessions. You should confirm with your insurance company that the video sessions will be reimbursed; if they are not reimbursed, you are responsible for full payment. Your provider may determine that, due to certain circumstances, virtual therapy is no longer appropriate.