1. When you call the office, please select new patient from the menu and leave a voicemail with our intake coordinator. Be sure to speak clearly and provide your name, date of birth, service you are requesting (individual therapy, couples counseling, neuropsychological evaluation), phone number, email and the best time and day to call you back. Calls are generally returned within 48 hours.

2. While you are waiting for a call back, complete the intake paperwork here. Please select adult if you are seeing individual/couples therapy or a neuropsychological evaluation, minor for therapy for children/adolescents, and pre-surgical if you are seeing an evaluation for bariatric surgery or spinal cord stimulator trial clearance. Make sure to complete all parts of the forms and upload a copy of your ID and insurance card at the end. You will receive a confirmation page. 

3. Please note that your insurance benefits will be verified BEFORE you are scheduled so we can tell you what your out-of-pocket cost will be before services are rendered. We do require that you pay your share of cost at the time of scheduling the initial appointment. All future required payments will need to be paid on the day of the appointment, prior to being seen. If payment is not made, your appointment will not occur. 

If your appointment is via telehealth, please make sure you have your link the day before the appointment. If you do not, please contact our office immediately. On the day of your appointment, please make sure you can connect to the appointment and arrive at least 10 minutes early. Your appointment will start once your provider starts the session.

If your appointment is incorrect, please be sure to arrive 15 minutes early. When you arrive, please check in at the kiosk by selecting the name of the provider you are seeing or by selecting "Testing" if your appointment is for an assessment. Our provider will greet you when they are available. Please take a seat and enjoy our calm and relaxing waiting area. At your appointment time, your provider will escort you to their office. You can expect to provide relevant background information during your first appointment so that your provider can know the best way to help you!

We take your confidentiality seriously. That is why when you call our office to verify, change or cancel your appointments, you will be asked specific questions in order to identify yourself. These questions will be asked regardless of how long you have been seen in our office or how many times you have called in. This may be uncomfortable at first but rest assured we are only doing this to be compliant with HIPAA and to guaranty that your confidentiality is kept. Remember we cannot speak to anyone on your behalf without a signed release in our office. If you feel that you may need a spouse or another party to call in and schedule or cancel any of your appointments for you at any time, please ask your provider for a release form or visit the link under the Forms section to complete the form electronically. 

Our office has a strict 24 hour no-show/late cancelation policy. This means that we require that you provide us with 24 hours notice if you need to cancel your appointment. Without this 24 hour notice, a $50 no-show/late cancellation fee will be charged. We do have to be strict about this policy since we have reserved the session time especially for you. 

Emery & Milne Psychological Group, LLC accepts various Employee Assistance Programs (EAP) for some therapy services. It is the policy of Emery & Milne Psychological Group, LLC to never complete paperwork related to your ability to work (FMLA, disability, etc.) while you are using your EAP benefits.

Termination of therapy is inevitable. Although many people find psychotherapy beneficial, not all issues can be resolved through therapy. It is your right to discontinue treatment at any time. It is the therapist’s ethical responsibility to end the relationship when it is reasonably clear that the patient is not benefiting from treatment. However, when termination is being considered, one or sessions may be valuable to evaluate your goals, accomplishments and to determine whether additional sessions or self-care are advisable.

If you are entering therapy for the first time, you may have questions about how it will proceed. Therapy begins by understanding what brings you to it, what your concerns may be, and what you wish to accomplish. You will be asked about your life history, your current situation, and together goals shall be set. A treatment plan may be implemented. Therapy will involve exploring your feelings and thoughts, trying out new behavior and actions, and working to gain new insights. When you feel that you have accomplished your goals, it is useful to spend a session(s) reviewing those goals and looking at how you can continue to make progress on your own. This is an important time for you to evaluate how therapy has been helpful for you and for your therapist to make additional suggestions as needed.